Refund policy

Return & Refund Policy

Effective Date: July 8, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions:

Your item must be in the same condition that you received it: unused, unopened, with original packaging intact
You will need to provide a receipt or proof of purchase (order number)

Return Process:

To start a return, please contact us at: support@qingyapaper.com
Once your return is accepted, we will send you a return shipping label and instructions on how to send your package
Please send your return to the following address: 11400 Downey Ave, Downey, CA 90241, United States

⚠️ Important Notice: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is damaged, leaking, contaminated, or incorrect, so we can evaluate the issue and make it right. Please provide photos or videos of the issue to help us process your claim faster.

Non-Returnable Items

Due to hygiene and safety considerations, the following types of items cannot be returned:

Opened paper products (such as bamboo pulp tissue, kitchen paper towels, etc. — once the packaging is opened, they cannot be returned)
Opened wet wipes (including cleaning wipes, personal care wipes, baby wipes, etc. — for hygiene reasons, they cannot be resold)
Opened pet wipes (pet cleaning products — due to hygiene and safety concerns, they cannot be returned once opened)
Custom products (special orders or personalized items)
Sale / Promotional items (products purchased with discount events, coupon codes, clearance sales, or any promotional offers are not eligible for return)
Gift cards

⚠️ Important Note: All disposable hygiene products — including paper products, wet wipes, and pet wipes — cannot be returned once the outer packaging is opened, for hygiene and safety reasons. If you receive a defective or incorrect item, please refer to the "Damages and Issues" section above.

If you have questions or concerns about your specific item, please get in touch with us.

Exchanges

The fastest way to get what you want is to return the item you have (subject to return conditions), and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@qingyapaper.com