Shipping policy

Shipping Policy

Effective Date: 8 July 2026

1. Order Processing Time

All orders are processed and shipped within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a tracking code via email once your order has been dispatched. Please allow 24–48 hours for the tracking information to update.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Destinations

Currently, we ship exclusively to the United States (including all 50 states). We do not ship to U.S. territories, APO/FPO addresses, or P.O. Boxes at this time.

3. Shipping Methods, Costs & Delivery Times

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We offer the following shipping options:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5–8 business days	Calculated at checkout

Free Shipping: We offer free standard shipping on orders over $50 (before tax). This will be automatically applied at checkout.

4. Customs, Duties & Taxes

All orders shipped to the United States may be subject to customs duties, import taxes, or brokerage fees imposed by U.S. Customs and Border Protection. These charges are not included in our product prices or shipping fees and are the sole responsibility of the customer.

Please check with your local customs office for more information on potential charges before placing your order. We are unable to predict or control these fees and cannot mark orders as "gift" or adjust declared values to avoid customs fees.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track your package through the carrier's website using this number.

If you do not receive your tracking information within 5 business days of placing your order, please contact us at support@qingyapaper.com

6. Address Changes & Order Cancellations

If you need to change your shipping address or cancel your order, please contact us immediately at support@qingyapaper.com

Address changes can only be made before the order has been dispatched. Once shipped, we cannot redirect the package.
Order cancellations must be requested within 60 minutes of placing the order. After this window, the order will enter our fulfillment process and cannot be cancelled.

7. Lost, Damaged, or Missing Packages

If your package is lost in transit or arrives damaged, please contact us atsupport@qingyapaper.com within 7 days of the estimated delivery date. We will work with the shipping carrier to investigate the issue.

If the package is confirmed lost, we will either resend your order or issue a full refund, at your discretion.
For damaged items, please provide photos of the damaged package and product so we can process your claim promptly.